Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and unworn

• In its original packaging

• Accompanied by proof of purchase or receipt

How to Request a Return

To arrange a return, please contact us within 7 days of receiving your order:

📞 Call or WhatsApp: 0764155989
📧 Email: support@livinovastore.com

Please provide your order number and the reason for the return. Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately via phone, WhatsApp, or email so we can review the issue and provide a suitable solution.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Perishable goods

• Personal care and hygiene products

• Sale or clearance items

• Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 2– 4 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 5 business days from approval, please contact us at:

📞 0764155989
📧 support@livinovastore.com